Refund policy

30-day returns for store credit

We want you to love your Liv Layne finds. Request a return within 30 days of delivery by emailing customerservice@livlayne.com with your order number and the items you would like to return.

Return eligibility

Items must be unworn, unwashed, and in their original condition, with original tags attached. Please contact us before shipping a return so we can provide instructions and the correct return address.

Store credit and shipping

Eligible returns are issued as store credit after we receive and inspect the items. Change-of-mind returns are not refunded to the original payment method. Customers are responsible for return shipping, and original shipping charges are not included in store credit. We do not charge a restocking fee.

Final-sale items

Items clearly marked final sale and customized items, including our SPICY tops, are not eligible for change-of-mind returns. This does not affect assistance for damaged, defective, or incorrect items.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us promptly with your order number and photos so we can arrange an appropriate resolution. Customers are not responsible for return shipping when we sent a damaged, defective, or incorrect item.

Exchanges

For a different size or style, request a return and use your store credit toward a new order. Availability may change.

This policy does not limit any rights or remedies required by applicable law.